Billing Policy

1. First payment and service kickoff

The first plan payment is coordinated manually with our team before work begins.

That first charge stays outside the recurring system while we build, refine, and deliver the contracted product within the agreed scope.

2. Delivery, review, and approval

We work with you until the contracted website, store, or digital product is delivered within the accepted plan or proposal.

Before moving to recurring billing, we review the delivery with you to confirm that the product was received and that you are satisfied with the result within the contracted scope.

3. Recurring billing activation

Once delivery is completed and the next service month arrives, the client must register their card in the recurring billing system indicated by TheUIXstudio.

From that point on, monthly payments will be processed automatically according to the active plan, billing date, and conditions shared with the client.

4. Minimum term and cancellation

Once a plan is contracted, a minimum term of 6 months applies unless something different is agreed in writing.

After that minimum period is completed, the client may cancel at any time as long as the request is submitted before the next billing date.

5. Non-payment and suspension

If the client does not complete the first manual payment or does not activate the recurring payment method when required, TheUIXstudio may pause deliveries, support, maintenance, hosting, access, or publication until payment is regularized.

Non-payment does not eliminate already accrued amounts or obligations assumed during the applicable minimum term.

6. Billing contact

For questions about charges, billing dates, recurring payment activation, or receipts, you can contact us at:

info@theuixstudio.com

+593 (0) 990 444 151